Customer Service

Responsibilities of Service Advisor:

• Working alongside technicians to ensure the smooth running of the workshop

• Supporting the aftersales team

• Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and Email

• Loading the workshop diary

• Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.

• Meeting and greeting the customer and identify customers additional needs

• Upselling additional products and services

• Keeping the customer up to date with the progress of their vehicle