Management

Responsibilities of Workshop Controller include:

• Ensuring Business targets and objectives are met, while managing and mentoring a team of technicians and apprentice

• Working closely with other departments to ensure a seamless service for the customer

• Scheduling work to meet the customers needs, taking into account the complexity of the job, workshop targets and timings.

• Recording technician times and writing reports and recommendations

• Ensuring warranty and manufacturer standards are adhered to

• Ensuring all service and repair work is carried out on time

• Ordering Parts

• Ensuring our technicians are delivering a 'first time’ fix

• Assisting technician with queries and technical challenges to identify a solution